Returns Policy

Your satisfaction is our priority. This policy provides a transparent framework for returning or exchanging an item, ensuring a fair process for every client.

You may request a return or exchange under the following conditions:

• The jewellery is unused, unworn and remains in its original, pristine condition.
• The item is returned within its original Vogue Jewellers packaging.
• The request is initiated within 14 days of receiving your order.
• A valid proof of purchase is provided.

To maintain our standards of quality and hygiene, the following are ineligible for return unless a manufacturing fault is identified:

• Custom-made or bespoke jewellery.
• Engraved or personalised items.
• Earrings (due to health and hygiene regulations).
• Any jewellery showing signs of wear, damage or unauthorized alteration.

Bespoke jewellery is handcrafted specifically to your requirements; therefore, we cannot accept returns for change-of-mind. Should a custom item be deemed faulty, our quality control team will assess the jewellery and provide a resolution in accordance with consumer law.

All our jewellery comes with a lifetime warranty covering the authenticity of the stipulated metal content of gold.
Please note that this warranty does not apply to damage caused by regular wear and tear, accidental damage, misuse, or improper handling.

In the rare event that your jewellery arrives damaged or with a manufacturing defect, please notify us within 48 hours of delivery. We may require photographic evidence to facilitate a swift assessment for repair, replacement or refund.

Eligible jewellery may be exchanged for an alternative item of equal value, subject to current availability. Any price discrepancy between the original and the new item must be settled accordingly before dispatch.

Once an inspection confirms eligibility, refunds are processed via the original payment method. Please allow 5-10 business days for the credit to appear, depending on your financial institution's processing times.

1. Contact our customer support team with your order details to initiate the request.
2. Await formal return approval and specific shipping instructions.
3. Securely package the jewellery as directed. Note: Items sent without prior authorization may not be accepted into our facility.

Shipping fees for returns are the responsibility of the customer, unless the jewellery is confirmed to be faulty or incorrect. We strictly recommend using a tracked and insured service to ensure the safe arrival of your item.

This policy is governed by Australian Consumer Law. You are entitled to a repair, replacement, or refund for any jewellery that is faulty, fails to match the description, or does not meet acceptable quality standards.

If you have questions about returns, exchanges, or refunds, please contact our customer support team. We’re here to help ensure a smooth and stress-free experience.