Shipping Policy
Safe and secure deliveryprotocols for our clientele across Australia.
Our Commitment
At Vogue Jewellers, every piece represents a special moment. From the moment your order is placed until it reaches your hands, we are committed to providing a secure, seamless, and premium delivery experience worthy of your purchase.
Thousands of customers trust Vogue Jewellers for life's most important moments. Every shipment is handled with the same care and attention as the jewellery inside.
Thousands of customers trust Vogue Jewellers for life's most important moments. Every shipment is handled with the same care and attention as the jewellery inside.
Australia-Wide Delivery
We proudly deliver Australia-wide using trusted delivery partners and secure shipping methods designed to protect your purchase throughout its journey.
Estimated delivery timeframes:
Please note that delivery timeframes are estimates only and may vary during peak periods or due to circumstances outside our control.
Estimated delivery timeframes:
| Location | Delivery Time |
|---|---|
| Melbourne Metro | 1–3 Business Days |
| Major Australian Cities | 2–5 Business Days |
| Regional Australia | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |
Please note that delivery timeframes are estimates only and may vary during peak periods or due to circumstances outside our control.
Delivery Charges
To ensure every order receives the appropriate level of care, security, and transit protection, delivery charges are based on order value.
All deliveries include tracking and secure packaging.
| Order Value | Delivery Fee |
|---|---|
| Under $200 | $9.95 |
| $200 – $999 | $14.95 |
| $1,000 – $2,999 | $24.95 |
| $3,000 and Above | $39.95 |
All deliveries include tracking and secure packaging.
Secure Delivery
Every Vogue Jewellers parcel is carefully prepared and packaged to ensure it arrives safely and discreetly.
Depending on the value of your order, additional security measures may include:
Orders above $1,000 will require a signature upon delivery for added security.
Depending on the value of your order, additional security measures may include:
- Parcel tracking
- Signature on delivery
- Transit protection
- Enhanced packaging procedures
Orders above $1,000 will require a signature upon delivery for added security.
Tracking Your Order
Once your order has been dispatched, you will receive:
You can monitor your parcel's journey from dispatch through to delivery.
- Shipping confirmation email
- Tracking details
- Delivery updates from the carrier
You can monitor your parcel's journey from dispatch through to delivery.
Complimentary Click & Collect
For customers who prefer a personal experience, complimentary Click & Collect is available from our showroom.
Collecting your order in person allows you to enjoy:
We will notify you as soon as your order is ready for collection.
Collecting your order in person allows you to enjoy:
- Personal handover of your jewellery
- Product inspection before leaving
- Jewellery care guidance from our team
- Ring sizing assistance where applicable
We will notify you as soon as your order is ready for collection.
Customised & Special Orders
Custom-made, resized, engraved, or special-order pieces may require additional preparation time before dispatch.
Our team will keep you informed throughout the process and provide an estimated completion date where applicable.
Our team will keep you informed throughout the process and provide an estimated completion date where applicable.
Delivery Assistance
If your parcel is delayed, damaged, or requires further assistance, our team is here to help.
Please contact us as soon as possible and we will work directly with the delivery provider to resolve the matter promptly.
Please contact us as soon as possible and we will work directly with the delivery provider to resolve the matter promptly.
