Warranty

We provide a warranty that covers manufacturing defects in materials and workmanship under normal wear and use. This warranty applies to jewellery purchased directly from us and is valid from the date of purchase.

The warranty covers:

• Manufacturing defects in materials or craftsmanship
• Loose stones due to setting defects
• Faults resulting from normal wear under intended use

All warranty claims are subject to assessment by our jewellery specialists.

The warranty does not cover:

• Normal wear and tear
• Accidental damage, loss, or theft
• Damage caused by misuse, improper storage, or unauthorised repairs
• Scratches, dents, or bent metal resulting from daily wear
• Changes in appearance due to natural aging of materials

Custom-made or bespoke jewellery is covered for manufacturing defects only. Design preferences, size changes requested after production, or change-of-mind issues are not covered under warranty.

Our warranty is valid for 12 months from the date of purchase unless otherwise stated. Some services or materials may carry extended coverage, which will be communicated at the time of purchase.

To submit a warranty claim:

1. Contact our customer support team with your order details
2. Provide a description of the issue and supporting images if requested
3. Return the item for assessment following our instructions

Items must be returned securely and may require insured shipping.

Once received, your item will be assessed. If the issue is covered under warranty, we will arrange a repair, replacement, or refund at our discretion, in accordance with Australian Consumer Law.

If an issue falls outside warranty coverage, we may still be able to assist with paid repair or maintenance services. A quote will be provided before any work is carried out.

This warranty is provided in addition to your rights under Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for any other reasonably foreseeable loss or damage.

Proper care helps maintain the beauty and longevity of your jewellery. We recommend regular professional cleaning, safe storage, and avoiding exposure to harsh chemicals or physical impact.

For warranty enquiries or assistance, please contact our customer support team. We’re here to help protect your investment and ensure long-term satisfaction.